Privacy Policy for Townsgate Servicing Consumers Who Are Oregon Consumers
How to Submit Your Request If You are a Resident of Oregon
To submit a request to know, access, delete, or correct your information, click on “Submit a Request” or call us toll-free at (844) 583-2800.
This Oregon Consumer Privacy Act (“OCPA”) Privacy Policy supplements the information contained in PennyMac Loan Services, LLC dba Townsgate Servicing (“Townsgate”)’s online “Privacy Policy” for. Townsgate adopted this privacy policy to comply with the OCPA, and it applies solely to consumers who reside in the State of Oregon (“consumer” or “you”) and act in any capacity other than in a commercial or employment context.
The OCPA provides Oregon consumers with privacy rights related to the personal information businesses processed about you and your household. The purpose of this privacy policy is to provide you with a description of Townsgate’s business practices regarding the processing of your personal information and of your rights regarding your personal information.
Under the OCPA, you have the right to know what personal information Townsgate processed, a list of specific third parties to which Townsgate may have disclosed personal information, specific personal information processed by Townsgate, correct inaccuracies in personal information, delete personal information about you, and opt out from processing your personal information for targeted advertising or profiling you in furtherance of decisions that produce legal effects or effects of similar significance. However, these rights only extend to information covered by the OCPA, and because the OCPA does not cover all consumer information in all scenarios, only certain information is subject to the above referenced rights.
Exceptions:
The OCPA contains certain exceptions. For example, privacy rights established under the OCPA (including the right to know and right to delete) do not apply to personal information collected or disclosed pursuant to the Gramm-Leach-Bliley Act (GLBA) and the Fair Credit Reporting Act (FCRA). Such personal information may include, but is not limited to:
- Identifiers (such as name, mailing address, email address, online identifier, internet protocol address, account number, telephone number, driver’s license number, passport number, social security number, date of birth); and
- Consumer records (such as age, gender, marital status, annual income, employment or professional related information, account transactions, payment history, claims history, and consumer reports).
Categories Of Information We May Process
| Category | Examples | Collected |
|---|---|---|
| Identifiers | A real name, alias, mailing address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, social security number, driver’s license number or state identification card number, date of birth, passport number, or other similar identifiers. | Yes |
| Characteristics of protected classifications | Race, color, age (40 and older), national origin, ancestry, citizenship, mental or physical disability, sex/gender (includes pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity and gender expression, military or veteran status, marital status, medical condition, political affiliations or activities, primary language, immigration status, protected medical leaves. | Yes |
| Commercial Information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | Yes |
| Biometric information | Physiological, biological or behavioral characteristics that can be used to establish individual identity, such as a fingerprint. | No |
| Internet or other electronic network activity | Browsing history, search history, and information regarding interaction with an Internet Web site, application, or advertisement. | No |
| Geolocation data | Physical location or movements. | No |
| Sensory data | Audio, electronic, visual, or similar information, such as call and video recordings. | Yes |
| Professional or employment-related information | Current or past employment history. | Yes |
| Non-public education information, per the Family Educational Rights and Privacy Act (20 U.S.C. section 1232g, 34 C.F.R. Part 99) | Education records that are directly related to a student and maintained by an educational agency or institution or by a party acting for the agency or institution, such as transcripts, graduation information, degree, licenses or certifications. | Yes |
| Inferences drawn from any personal information | A profile reflecting the consumer’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | Yes |
| Sensitive Personal Information | Personal information that reveals a consumer’s social security, driver’s license, state identification card, or passport number. A consumer’s account log-in, financial account, debit card, or credit card in combination with any required security or access code, password, or credentials allowing access to an account. A consumer’s precise geolocation, racial or ethnic origin, national origin, citizenship or immigration status, religious or philosophical beliefs, union membership. The contents of a consumer’s mail, email, and text messages unless the business is the intended recipient of the communication. A consumer’s genetic data. The processing of biometric information for the purpose of uniquely identifying a consumer. | Yes |
Categories of Sources From Which Personal Information is Collected
- Information you provided directly to Townsgate
- Information collected through Townsgate's websites
- Information provided by third parties, such as lead providers, service providers, credit reporting agencies, or government entities
- Information collected using web technologies
Purpose For Collecting Personal Information
- Originating your loan
- Servicing your loan
- Marketing
- Analytics
- Establish and maintain relationships with brokers or other third parties to originate loans
Why Townsgate Might Disclose Your Personal Information to Third Parties
- Business purposes
- Activities related to the origination of your loan
- Activities related to the servicing of your loan
- Marketing
- Analytics
Sale or Sharing of Personal Information
Townsgate does not sell personal information; however, as further explained below, Townsgate shares personal information.
As further explained below, Townsgate shares personal information. However, information collected through Townsgate’s mobile app and information collected after you log in to your account through TOWNSGATESERVICING.COM is not shared.
Townsgate does not have actual knowledge that it has processed the personal information of consumers under 13 years of age.
While Townsgate does not sell your information, Townsgate does disclose your information for the business purposes described above.
Who Townsgate May Disclose Your Personal Information To and What Townsgate Might Disclose (Examples of each Category are included above)
| Suppliers, Service Providers, or Professional Service Firms | Affiliates | Non-Affiliates | Regulators, Legal Authorities, or Other Similar Authorities and/or Agencies | Investors, Banks, Insurers | |
|---|---|---|---|---|---|
| Identifiers | |||||
| Protected Classification Characteristics | |||||
| Commercial Information | |||||
| Biometric Information | N/A | N/A | N/A | N/A | N/A |
| Internet or other electronic network activity | N/A | N/A | N/A | N/A | N/A |
| Geolocation data | N/A | N/A | N/A | N/A | N/A |
| Sensory data | N/A | ||||
| Professional or employment-related information | |||||
| Non-public education information | |||||
| Inferences drawn from any personal information | N/A | N/A | N/A | ||
| Sensitive Personal Information |
Regulators, legal authorities, or other similar authorities and/or agencies may process your personal information to oversee Townsgate’s compliance with legal and regulatory requirements.
Sensitive Personal Information
Townsgate only uses or discloses sensitive personal information for the following purposes:
- Originate or service a loan;
- Detect security incidents that compromise the availability, authenticity, integrity, and confidentiality of stored or transmitted personal information;
- Resist malicious, deceptive, fraudulent, or illegal actions directed at Townsgate to prosecute those responsible for those actions; or
- Ensure the physical safety of natural persons.
Right to Know
You have the right to request that Townsgate disclose the personal information Townsgate has processed about you, including the categories of personal information, categories of sources from which the personal information was processed, the purpose for collecting, selling, or sharing personal information, and a list of third parties to whom Townsgate disclose personal information.
Under the OCPA, a third party means a person, a public corporation, or a public body, other than a consumer, a controller, a processor or an affiliate of a controller or processor.
Right to Access
You have the right to request that Townsgate disclose the specific pieces of personal information Townsgate has processed about you.
Right to Request Deletion
You have the right to request the deletion of the personal information Townsgate collected about you.
Townsgate may deny your request if there are any conflicts with Townsgate's corporate record retention requirements, federal or state law, or if it falls under any other OCPA exceptions.
Deidentified personal information will never be used or reidentified once deidentified.
Right to Request Correction
You have the right to request that Townsgate correct inaccurate personal information Townsgate maintains about you.
Right to Opt-Out
You have the right to opt-out from Townsgate processing your personal information for the purposes of targeted advertising, selling your personal information, or profiling you in furtherance of decisions that produce legal effects or effects of similar significance. Townsgate does not sell personal information. To opt-out of this type of process, see the Notice of Right to Opt-out below.
Right to Non-Discrimination for the Exercise of a Consumer’s Privacy Rights
Townsgate does not discriminate against you for exercising your OCPA privacy rights.
Authorized Third Party
If you are an authorized third party (such as an attorney-in-fact) making a request on behalf of someone else, please contact Townsgate using one of the methods provided below. You may be asked to provide proof that you are authorized to submit the request.
How to Submit Your Request If You are an Oregon Consumer
To submit a request to know, access, delete, or correct your information, click on “Submit a Request” or call Townsgate toll-free at (844) 583-2800.
Townsgate will verify your identity using the personal information you provide, which must include your name, address, and email address.
How to Appeal Townsgate’s Denial of Your Previous Request
To submit an appeal of Townsgate’s denial of your previous request, click on “Submit a Request” or call Townsgate toll-free at (844) 583-2800.
Notice of Right to Opt Out of Selling/Sharing
You have the right to opt out of the sale or sharing of your personal information. Townsgate does not sell your personal information.
You may submit a request to opt out of the offline processing of your personal information by clicking on “Submit a Request” or by calling Townsgate toll-free at (844) 583-2800.
Contact Information
If you have any questions or concerns about Townsgate’s privacy policies and practices, you may contact Townsgate using the information below.
- Address:
- Corporate Privacy
PO Box 788
Moorpark, CA 93020-9903 - Phone:
- (844) 583-2800
- Email:
A link to Townsgate’s consumer privacy policies may be found at townsgateservicing.com/privacy.
This privacy policy was last updated on April 16, 2025, and is subject to change.
Rev. 04/2025